Types of Calls Handled by UIC
A sampling of the many call types handled by UIC. A library's specific preference is 100% customizable.
Provide patrons with detailed information of their library account including:
- Current Holds
- Account Balance
- Address/Phone Number Verification
- Checkout Dates
- Renewal Dates
UIC Staff provides support for multiple digital media platforms across multiple devices and software to assist library patrons in the use of e-media offerings.
UIC Staff can access library hours, locations, and services/events offered including:
- Children’s activities
- Classes & Events
- Business Outreach
Live, friendly call handling service to transfer calls to particular departments.
Accurate and relevant library branch and location information including driving directions and local landmarks.
UIC Staff have the ability to renew items over the phone directly in the ILS.
Assist prospective and current patrons with their library card eligibility.
Place material holds on patron accounts directly in ILS.
Quick reference answers to help patrons prior to transfer to full reference.
Provide information on upcoming events in and around the library. UIC Staff are able to register patrons for events.
Post payments directly to patron accounts through the library’s ILS.
Live access to reserve meeting rooms and provide information on meeting spaces.