Winter brings holiday closures and the possibility of unplanned weather closings. Wouldn’t it be great if you could keep serving patrons at those times? With Unique’s “call center for libraries,” you can. Our squad of library specialists can help customers by phone or chat even when your buildings are closed. Consider these five ways we help libraries through the winter
In a previous post, I discussed why email by itself isn’t a sufficient tool for online customer service and recommended live chat as an additional service channel that libraries should offer. Building on those thoughts, in this post I’d like to offer a few reasons why you should consider partnering with Unique to manage live chat for you rather than
When customers on your website need help or service, what options do they have to reach you? Most library websites (maybe yours) offer two choices: to call on the phone or send an email. In this post, I want to share four reasons why email, while necessary, isn’t sufficient for online customer service.
1. It’s slow.
How quickly does your library to