At Unique we handle phone calls and live chats for public libraries all across the country, with the goal of delighting patrons, driving positive stats, and enhancing in-house service. Library administrators say we help them provide stellar service on the phone and online and give their staff more uninterrupted face time with patrons in-house. Check out these testimonials from directors
At Unique we handle phone calls and live chats for public libraries all across the country. Not only do we save libraries tons of staff time by handling these interactions for them and drive positive stats by turning more patron interactions into measurable activity, we also delight patrons with great service! Here is a small sampling of recent feedback from
This summer’s solar eclipse captured the nation’s attention and imagination in unprecedented fashion. While most public libraries had eclipse-related programs planned, the level of interest from the public caught many libraries off guard, leaving them swamped with inquiries by phone, email, and in person about the availability of eclipse glasses and events.
Some forward-thinking libraries, however, absorbed the hundreds (and